Legal

Privacy Policy

General

The present privacy policy constitutes an integral part of the Terms of Use – a legally binding agreement between You and Sygnoos LLC (“We”, “Company”), registered in 46 Garegin Nzhdeh, Yerevan, Armenia, 0026.

Capitalized terms used herein and not otherwise defined herein shall have the meanings assigned to them in the Terms of Use.

This privacy policy (“Policy”) is aimed at informing You of Our policies and procedures regarding the collection, use and disclosure of information We receive from Users and Members of the Product and their customers. Users, Members, and where applicable, their customers as well, are collectively referred to as “You.”

By using the Product, You explicitly and irrevocably consent and agree to the processing of the information We receive from You, including its collection, use and disclosure in relation to the use of the Platform in accordance with this Policy.

You are not obliged to agree to this Policy and the provision and processing of personal data in accordance with it. However, only by agreeing to this Policy and providing certain personal data and Your consent to its processing will You be able to use the Platform.

In case You expect Your data to be removed or else deleted permanently from Our servers, please notify Us of withdrawing Your consent to data processing and exercise Your right to be forgotten as provided under this Policy, as per the terms and conditions of this Policy. Please note that even in such cases some of the data will be retained, as explained below.

Please read this Policy carefully. Please do not register, access, or start using the Platform in any way if You have not read the Policy, or if You do not agree to this Policy.

Updates and Modifications

The Company reserves the right to update, change or modify any term of this Policy at any time, in its sole discretion, by posting changes within the Platform. We will also give You an additional notice thereof, such as a notification or messaging within the Platform. If You continue to use the Platform following the posting and notification of updates, changes or modifications, You thereby explicitly and irrevocably agree to and accept the updates, changes or modifications. Except as otherwise stated, all amended terms shall automatically be effective immediately after they are initially posted.

If You at any point do not agree to any portion of then-current Policy, Your license to use the Platform shall immediately terminate and You must immediately stop using the Platform. At that, if You are required to use the Platform by Your employer, it is possible You will not have an option to stop using the Platform, for as long as You remain in the employment of the said employer.

Collection and Use of Information

In relation to Your use of the Platform We will gather certain personal data about You as described below.

Account and Profile Information: We collect information about You when You register for an account, create or modify Your profile. For example, You provide Your first name, last name, and email address. You may also opt for submitting information that is optional, which may positively affect Your use of the Platform and help enhance Your experience of using the Platform. Such optional information may include information about the company, Your role, the source from which You heard about us, etc.

Content You provide through Our Platform: We collect and store content that You post, send, receive, and share through the use of the Platform. This content includes any information about You that You may choose to include. Examples of content We collect and store include: epics, releases, personas, objectives, key results, etc. We also collect feedback You may choose to provide directly to Us through the Platform.

Information You provide through Our support channels: The Services also include Our customer support, where You may choose to submit information regarding a problem You are experiencing with the Platform. You will be asked to provide contact information, a summary of the problem You are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Payment Information: We do not store Your credit card details or any other billing information, but these are provided to licensed electronic payment service providers, who receive the data included directly and store it in order to facilitate the payment process for You and to manage it on Our behalf. This information is under no circumstances stored on Our servers. You may request such providers’ privacy policies at any time.
Your use of the Platform: We keep track of certain information about You when You visit and interact with Our Platform. This information includes the features You use; the links You click on; the type, size and filenames of attachments You upload to the Platform; frequently used search terms; and how You interact with others on the Platform. We also collect information about the teams and people You work with and how You work with them, like who You collaborate with and communicate with most frequently. The information We collect about Your use of the Platform is limited to clickstream data about how You interact with and use features of the Platform.

Device and Connection Information: We collect information about Your computer, phone, tablet, or other devices You use to access the Platform. We also collect information through Your device about Your operating system, browser type, IP address, URLs of referring/exit pages, and device identifiers. We use Your IP address and/or country preference in order to approximate Your location to provide You with a better Platform experience.

Cookies: We use cookies to provide, protect and improve Our Platform, such as by personalizing content, tailoring and measuring Your reaction to Our Platform as well as to provide functionality and to recognize You across different Platforms and devices. You can opt out of these cookies and tracking technologies.

Information We receive from other sources: We receive information about You from other Platform users, from third-party services, from Our related companies, web browsers, CRM software, messaging programs, social media platforms, public databases, and from Our business and channel partners. We may combine this information with information We collect through other means described above. This helps us update and improve Our records, identify new users, create more personalized advertising and suggest Platforms that may be of interest to You.

Other users of the Platform: Other users of Our Platform may provide information about You when they submit content through the Platform. For example, You may be mentioned in a Platform issue or a team member may upload content about You. We also receive Your email address from Users when they provide it in order to invite You to the Platform. Similarly, Your contact information may be provided when You are designated as the billing or technical contact on Your company's account.

Other services You link to Your account: We receive information about You when You integrate third-party apps or link a third-party service with Our Platform. For example, if You create an account or log into the Platform using Your Google credentials, We receive Your name and email address as permitted by Your Google profile settings in order to authenticate You. The information We receive when You link or integrate Our Platform with a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with Our Platform.

Third Party Service Providers: We receive information about You and Your activities on and off the Platform from third-party partners, such as advertising and market research partners who provide us with information about Your interest in and engagement with, Our Platform and online advertisements. We may receive information about You from third party providers of business information and publicly available sources (like social media platforms) for the purposes of targeted advertising of Platforms that may interest You, delivering personalized communications, event promotion, and profiling.

Customer feedback: We receive information about Your customers through the Portal where You invite them and they have the option to share ideas, that is to say their preferences, suggestions about Your Platforms. We receive such information about Your customers that You have added manually, imported from CRM software, or from other sources of Yours. When a customer inputs information (e.g., feedback) into the Portal, it is stored within the Platform, and is available to the designated recipient of such information.

Notifications: We may also collect Your information in connection with interactive features of the Platform, such as when You opt to receive notifications or other communications from Us, or else choose to communicate to us, whether through the Platform or otherwise. You can manage what notifications You receive via email and its frequency.

The list of personal data that We may collect, or You can provide Us is subject to change at Our sole discretion, provided that such changes are necessary to ensure Your efficient use of the Platform. You will also be promptly notified on updated changes through the Platform and will be offered a possibility to reject those changes. Please be informed, that if You disagree with the changes in this Policy, including what personal data We collect and how We process it, Your only redress is not to use the Platform and delete Your account, withdraw Your consent and/or exercise Your right to be forgotten. Otherwise, if You continue to use the Platform it will signify Your explicit and irrevocable consent to be bound by this Policy.

Use of the Personal Data by Us

The Company uses the personal data to provide You with a safe, smooth, efficient, and customized experience of using the Platform, to improve and enhance the Platform, as well as the quality of the services that We offer You through the Platform, and to gather and analyze broad demographic information that does not personally identify You, as well as for ensuring compliance with applicable laws.

Without limitation to the above purposes, We may use Your personal data We receive and/or collect (a) to contact You about Your use of the Platform, such as for administrative purposes or to provide You with customer service; (b) to fulfill or respond to Your requests and to send You the notification on the Platform updates and changes or other communications You requested; (c) to provide technical support and respond to Your inquiries; (d) to notify You about important changes to Our policies or the Platform, (e) to analyze Your interests (including Your interest towards Platforms and services), as well as inform You regarding new and existing features, Platforms and services, and special offers, promotions and events that We think You may find interesting and for other marketing, informational and promotional purposes; (f) to gather statistical data on Your use of the Platform and analyze it, (g) to request feedback and to improve the Platform, and develop new Platforms and services, (h) to diagnose Your problems of using the Platform, fix them, improve the Platform and more generally administer it, (i) to expand the scale of services provided through the Platform, as well as more generally to deliver and target offers, special offers and other information via the Platform, (j) to analyze Your interests, taste, preferred type of Platforms or services, most visited places and based on the collected data offer You more tailored and specifically targeted services, offers and benefits, (k) to send You notifications relating to the Platform features You use, (l) to tailor which offers are displayed to You through the Platform and how they are displayed, (m) to process payments to and from You in relation to Your transactions performed for the use of the Platform, (n) to prevent fraud or potentially illegal activities, and enforce Our Terms of Use.

Furthermore, We may use the information for any other lawful purposes in a form of broad demographic information that does not personally identify You, as well as otherwise aggregated information that does not personally identify You.

Disclosure of Your Data to Third Parties

Sharing with other Platform users

When You use the Platform, We share certain information about You with other Platform users.

For collaboration: You can create content, which may contain information about You, and grant permission to others to see, share, edit, copy and download that content based on settings You select. Some of the collaboration features of the Platform display some or all of Your profile information to other Platform users when You share or interact with specific content.

Sharing with third parties

We share information with third parties that help us operate, provide, improve, integrate, customize, support and market Our Platform.

Service Providers: We work with third-party service providers to provide website development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about You. If a service provider needs to access information about You to perform services on Our behalf, they do so under close instruction from us, including appropriate security and confidentiality procedures designed to protect Your information.

Partners: We work with third parties who provide consulting, sales, support, and technical services to deliver and implement customer solutions around the Platform. We may share Your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations.

Links to Third Party Sites: The Platform may include links that direct You to other websites or services whose privacy practices may differ from ours. If You submit information to any of those third-party sites, Your information is governed by their privacy policies, not this one. We encourage You to carefully read the privacy policy of any website You visit.

Third Party Services: We may offer You the ability to interact with or share information with third parties through the Platform. For example, We may offer users the ability to log in to the Platform via a third-party service like Google or interact with social media networks via links on the Platform. When You intentionally interact with these third parties, We may share certain information with those third parties or receive information with those third parties. Such information may include contact information, identification, and demographic information, and device information and identifiers. You should always check the privacy settings and notices in these third-party services to understand how those third parties may use Your information.

Third Party Tools: Third party tools will be used to store and analyze data, send emails to You, to provide chatting and payment systems, as well as other third-party tools that will contribute to the smooth operation of the Platform. While these third parties may have access to Your personal data in connection with the performance of services for Company, they may not use such information for any purpose other than providing their services.

Transfer of Your information

Change of Ownership: In the event the Company undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, We may transfer all or part of Your information, including personal data, to the successor organization in such transition.

Other Disclosures

We may be obliged or otherwise requested under the law or other regulation or court decision, both national or international, to disclose and share Your information, including personal data, with the state authorities and/or courts.

Information Storage

To ensure safe and secure storage, all the information collected via the Platform will be stored on third party cloud servers in Germany and Finland.

Period of Data Processing

Your information, including personal data can be collected, stored, analyzed, changed, disclosed or otherwise processed by Us without any time limitations, permanently and on regular basis, unless You delete Your account or withdraw Your consent in accordance with this Policy. At that, once You delete Your account or withdraw Your consent in accordance with this Policy We will stop the above-mentioned forms of processing, with the exception of the storage of Your information and its further use only if it is necessary to file and/or defend any claims and/or legal actions or in order to comply with the applicable law or fulfill Company’s legal obligations.

Safety, Security and Compliance with Law

Your personal data and other information may be accessed and monitored as necessary to provide access to or use of the Platform and may be disclosed in the following instances: (i) when We have a good faith belief that We are required to disclose the information in response to a legal process (for example, a court order); (ii) to satisfy any applicable laws or regulations; (iii) where We believe that the Platform is being used in the commission of an illegal activity, including to report such activity or to exchange information with other parties for the purposes of fraud prevention and credit risk reduction; (iv) when We have a good faith belief that there is an emergency that poses a threat to the health and/or safety of You, another person or the public generally; and (v) in order to protect the rights or property of the Company, including to enforce Our Terms of Use.

Access, Change, Erasure, Restriction of Your Information

You have the option to manually change Your first name, last name, and email address. Otherwise, You generally need to contact Us in order to access, review, update, correct or delete Your personal data.

Please note that deleting certain information may lead to Your inability to use certain features of the Platform.

At any time of Your use of the Platform You have the right to request and obtain from Us confirmation as to whether We are processing any personal data, as well as information and details on such processing and request to have access, if possible, to Your information. Such right of access can be exercised in accordance with applicable law on data protection. Please submit corresponding requests in writing to [email protected]. Place “Request for Access of Information” in the subject line and include Your first name, last name and e-mail address, along with the details of Your request, in the body of the e-mail.

You have the right to request review, change or rectification of the information the Company has about You, if You deem that the information, including personal data is incorrect, incomplete, misleading, injurious or does not correspond to reality in any way or for any reasonable reasons. Please, submit corresponding requests in writing to [email protected]. Place “Request for Review of Information” in the subject line and include Your first name, last name and e-mail address, along with the details of Your request, in the body of the e-mail.

Right to be forgotten. Users have the right to obtain from Us the erasure of personal data without undue delay as well as right to restrict the processing of information in the manner they deem necessary and appropriate. The erasure and restrictions of personal data shall be performed in accordance with the applicable law on data protection. Please submit corresponding requests in writing to [email protected]. Place “Request for Deletion of Information” in the subject line and include Your first name, last name and e-mail address, along with the details of Your request, in the body of the e-mail. Besides, Members have the right to request account deletion and Users have the right to request organization deletion. Please, submit the requests in writing to [email protected]. Place “Request for Account Deletion” or “Request for Organization Deletion” in the subject line and include Your first name, last name and e-mail address, along with the details of Your request, in the body of the e-mail.

We will attempt to accommodate any of Your requests within reasonable period if We do not have any legal obligation to retain the record and without prejudice to the “Period of Data Processing” section of this Policy. Please, note that certain records, for example those pertaining to customer service matters and payment processing, may need to be retained for legal or compliance purposes.

Data security

We implement appropriate technical and organizational measures to ensure an appropriate level of security. However, no internet transmission is completely secure, and We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Also, We cannot guarantee the security of Your data while it is being transmitted to the Platform, and any transmission is at Your own risk.

Data retention

At Leanbe, we are committed to only retaining your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances you can ask us to delete your data: see "Access, Change, Erasure, Restriction of Your Information" section for further information. In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. Please note that we review our retention periods for personal data regularly.

Complaints and applicable law

This Policy and any relations arisen from or in connection with it shall be governed by the laws of the Republic of Armenia.

Any issues that You might have regarding the processing of Your information, including personal data, by Us shall be addressed to Us in written form and resolved through negotiations. In case of failure of resolving the disputes through negotiations, You have the right to apply to the supervisory authority on such matters.

Contact Information

If You have any questions about this Policy, or else need any support as to the use of the Platform or processing of Your information, please feel free to contact Us by email at [email protected].

(updated 07/06/2023)